Shipping policy

Shipping
Shipping cost and time will vary and final cost will be determined at checkout.  Please allow 3-5 days for order processing.  Orders are shipped out (m-f) excluding holidays.  A tracking number for your item will be provided to you via email. 

Please ensure your shipping address is accurate, as we will ship orders according to the information provided at checkout. We are not responsible for rerouting shipments.  Please contact the shipping provider to redirect your shipment. 

Delays and Lost Packages:
Customer will be responsible for filing a claim with the shipping carrier as we are not liable for shipping errors.

ALL SALES ARE FINAL - Due to the nature of our products, we do not accept returns, offer refunds or exchanges.

Damages and Issues
All our products are carefully inspected and safely packaged before shipping. Should you receive a damaged product, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always get in touch with us if you have concerns about your products at info@jiahomeco.com

JIĀ HOME CO is not responsible for the misuse of our products.